FirstBank assures customers that its FirstMobile app is safe, working fine, and protected, calling the viral WhatsApp voice message fake news.
FirstBank has come out to tell all its customers that there is no need to fear or panic about their money. The bank made this statement after a voice message started spreading fast on WhatsApp.
The voice message claimed that hackers had broken into the FirstMobile application and that people’s money was no longer safe.
FirstBank sent an official message directly to its customers across Nigeria to clear the air. The bank explained that the voice message going around on social media is completely false and full of lies.
They told everyone using the application that their account balances and saved money are safe and fully protected.
The bank made it clear that bad actors often use fake messages to make people afraid so they can trick them into giving away their private PIN numbers or password details.
FirstBank explained that its online banking systems are built with strong security locks that protect every customer from fraud or computer hackers.
In its message to clear the doubts of account holders, FirstBank said that “FirstMobile is secure and fully operational, supported by robust information security infrastructure.”
The financial institution pointed out that it does not joke with the protection of people’s money, so it spends a lot of resources every year to upgrade its computer systems to stop criminal activities.
The bank explained further that it “continuously invests in world-class technology and cybersecurity protocols to ensure the highest standards of resilience, reliability, and security across all digital channels.”
This means that anytime a customer logs into the mobile app to send money, buy airtime, or pay bills, the app stays protected by modern technological shields.
FirstBank emphasized that all its online payment platforms, including USSD code transfers, internet banking, and the mobile application, are working perfectly without any problems.
Customers can send money to family, receive payments, and check their account balances at any time of the day without fear of losing their hard-earned money.
To keep everyone calm, the management of the bank told the public not to listen to untrusted sources on WhatsApp or share rumors with their friends and family members.
Spreading unverified voice notes only creates fear among market traders, workers, and everyday people who rely on their phones for daily financial transactions.
Addressing the public on the matter, the bank stated, “We urge our stakeholders to disregard the fraudulent message and refrain from sharing unverified information that may cause unnecessary concern, and to rely solely on FirstBank’s verified communication channels for accurate updates.”
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FirstBank advised every customer to pay attention only to official announcements sent through registered email messages, verified bank social media pages, or directly inside the mobile app itself.
If anyone receives a suspicious voice note or text message asking for personal banking details like card numbers, bank verification numbers, or transaction PINs, they should delete it immediately and report it to the nearest bank branch.
FirstBank remains dedicated to protecting all customer funds and ensuring smooth digital operations across all its platforms.
Customers can continue using the FirstMobile app safely without worrying about the fake voice recording circulating on social media.
Jennifer Baba is a journalist, international news correspondent, and writer at Moderncrux, where she covers artificial intelligence, fintech, emerging technologies, global politics, and international affairs. Based in Nigeria, she is passionate about transforming complex global developments into clear, engaging stories that inform and inspire readers.
